M2 Rack Mount Quick Reference Guide
Equipment Overview
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Recommended tools and materials
All items below are required for MarketSpark technicians. Self-install customers may only need basic tools for mounting. Please use your judgment based on the scope of work and the install environment.
Tools
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Install battery and power unit
Prior to mounting, locate the battery and UPS
Warning: Battery contacts are non-power limited. Shorting pins can cause sparks, arcing, or injury.
Slide battery/UPS onto mount inside enclosure.
Plug power cable and wiring harness into UPS.
Ensure all connections between UPS and other devices are secure.
Ensure battery/UPS assembly is secure.
Plug device into unswitched wall outlet and ensure that the System Status LED is green.
Swing L-bracket into place to properly secure battery, tightening screw.
Router light status
Confirm the following status lights based on the type of router provided.
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InHand Router PWR – red | SYS – yellow | NET – green | Cradlepoint Router PWR icon – green | Modem icon – green | |
Gateway light status
Confirm the following status lights based on the type of gateway provided.
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Grandstream Gateway PWR icon – blue | Globe icon – blue | #’d Voice Ports – lit as configured | Patton Gateway Power – green | VoIP – green | AUX 1 – green | ETH 0 – green |
Signal and battery check
Use provided link to confirm signal and battery health, adjusting for signal if prompted. Ensure Battery Source is “AC” and State is “Good”.
If signal or battery status is insufficient, call MarketSpark support at 1 (844) 335-5153.
Perform test calls
Outbound: Use a butt set to call your cell phone from each RJ11 line. Answer call and speak. Confirm audio and caller ID before hanging up.
Inbound: Call each line using your cell phone with the butt set attached to confirm inbound calls. Answer call and speak. Confirm audio before hanging up.
Do I need support?
If you encounter any issues with the MarketSpark equipment during install and testing, please call MarketSpark support at 1 (844) 335-5153.
Mount unit
The unit requires two rack units of vertical space and fits in a 19” computing rack. Use the included mounting screws to secure the chassis to the computing rack posts.
Unplug the unit before mounting.
Mount antenna at the top of computing rack or near an external wall for best signal.
Avoid metal conduits and fluorescent light fixtures.
Mount the antenna at least 2 feet away from coiled cabling, electrical equipment, or other antennas.
Antenna cable must not be intertwined with other rack cables – power, Ethernet, etc..
Run the antenna cable up the side of the rack opposite (1) the majority of other cables; if both sides (2) have coiled cabling, route the antenna cable up the center of the rack.
Locate POTS lines and perform patching (cutover), if in scope
Once the unit and antenna are mounted, powered on, and functioning correctly, begin identifying in-scope lines and proceed with patching (cutover).
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Locate In-Scope Lines
| Patch Over to MarketSpark Lines
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Device testing (if applicable)
Test each device to confirm functionality on the new MarketSpark line. Include all necessary personnel in testing.
Common Examples
Phone: Perform inbound and outbound calls
Elevator: Verify call button behavior, 2-way audio, and proper line hangup (site contact)
Fax: Send and receive test faxes (site contact)
Life Safety Lines: No testing is required if terminating to surface mount jacks. For cutovers, the site contact or alarm vendor handles functional testing and CMS validation
Porting (if applicable)
After completing device testing on temporary MarketSpark numbers, call MarketSpark Support at 1 (844) 335-5153 to trigger the port request.
Checkout with support
Call MarketSpark Support at 1 (844) 335-5153 to complete a final validation check.
Clean up all debris and leave the area as you found it.